Before your switch

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10 articles in this collection
Written by Omar Nashashibi and Craig Ede

Will you ever switch me to separate gas and electricity suppliers?

We’ll only ever switch you to a single provider for both your gas and electricity, as dual fuel tariffs are typically more competitive.
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Written by Omar Nashashibi
Updated over a week ago

I received an e-mail about my upcoming flip. What happens now?

When it's time for your next switch, we'll send you an e-mail to let you know. This will come 7 days before we intend to switch you.
Written by Craig Ede
Updated over a week ago

Will I be charged again for switching a second time?

We charge our £25 subscription fee annually. If we switch you more than once in one year, you won't be charged for the subsequent switches.
Written by Craig Ede
Updated over a week ago

I signed up to Flipper a long time ago, but I've not been switched yet. Why?

This can happen for a number of reasons — we may not have some information we need from you, or you may simply be on a very good tariff.
Written by Craig Ede
Updated over a week ago

What happens if my tariff contract expires before Flipper is due to carry out their next search for my best deal?

Don’t worry — we’ll perform your tariff check at least 35 days before your contract runs out, and we’ll switch to the best available deal.
Written by Craig Ede
Updated over a week ago

I have more than one gas/electricity supply at my property. What will Flipper do?

If you have more than one of either kind of supply at your address, contact us, and we'll help you set things up.
Written by Craig Ede
Updated over a week ago

Why does Flipper ask for the login details for my online account with my current supplier?

We use the login details for your online energy account to download your bills, so we can analyse them and switch you to your best deal.
Written by Craig Ede
Updated over a week ago

Why do you need my bank details?

We use your bank details to set up a direct debit instruction on your behalf with your new provider.
Written by Craig Ede
Updated over a week ago

I owe money to my old supplier. Can you switch me?

It depends. If the amount you owe is very large, we might not be able to switch you before the debit balance is cleared.
Written by Craig Ede
Updated over a week ago

Can I exclude suppliers from your searches?

Yes, up to nine different suppliers can be excluded from our searches.
Written by Craig Ede
Updated over a week ago