My new deal

Things to know now that you've seen your first deal.

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10 articles in this collection
Written by Jack Pitt and Coral Isaac

What is a @flippermail email address?

This is the email address we set up for you that allows us to log in to your account for you. You will also be able to use it.
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Written by Coral Isaac
Updated over a week ago

Why have my log in details changed after flipping?

Your Flipper dashboard log in details will stay the same, and you can still use the link in the dash to log into your new supplier account.
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Written by Coral Isaac
Updated over a week ago

Should I take regular meter readings?

Meter readings make sure you are accurately billed. You will be sent reminder emails when your supplier asks for one.
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Written by Jack Pitt
Updated over a week ago

Who manages my Direct Debit?

Details on setting up your direct debit for your gas and electric supplier.
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Written by Jack Pitt
Updated over a week ago

What happens after I'm flipped to a new supplier? What do I need to know and do?

We're here to help with any of your questions you have when switching to a new supplier.
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Written by Jack Pitt
Updated over a week ago

You have moved me to a new tariff with the same supplier. Why have my login details changed?

Your Flipper dashboard logins will remain the same and the supplier logins details and link will be updated for you to use as normal.
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Written by Jack Pitt
Updated over a week ago

Why has my direct debit increased, or stayed the same?

The reasons as to why you may have seen an increase or decrease in your direct debit from your energy supplier.
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Written by Jack Pitt
Updated over a week ago

How do I read my energy meter(s)?

How to take a meter reading? Whether it's a smart meter or in home smart display device, we have a guide for this.
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Written by Jack Pitt
Updated over a week ago

Why haven't I heard anything from my new supplier?

You should always be able to see important emails from your supplier. If yo're not seeing these let us know.
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Written by Jack Pitt
Updated over a week ago

What if I am unhappy with my flip?

If you're unhappy with your switch let us know within 14 days and we'll sort it.
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Written by Jack Pitt
Updated over a week ago