You can cancel your Flipper membership at any time, but we would be really sad to see you go.

If you wished to cancel your membership, please call us on 0345 528 0000 or talk to us via Live Chat.

Once your cancellation has been requested, there will be no further activity on your account.

If you are moving home, there is no need to cancel. You can find out how we can help you with your move here.


If we’ve fallen short of providing the service you’ve paid for and you therefore wish to cancel your Flipper subscription, we’re happy to fully refund your subscription fee.

Partial refunds

We will refund any advance payment you have made for services which will not be provided to you.  For example, if your contract commenced on 1 January and you tell us you want to end the contract on 1 April we will continue to supply you with services until 30 June and will refund any sums you have paid in advance for the supply of services after 1 July.
ie: - £30 Annual Fee paid on date contract commenced, 1 Jan- Less £7.50 for services provided, 1 Jan - 31 Mar- Leaving a partial refund due of £22.50"

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