As a part of our service, we are able to set up a Direct Debit for you when we instruct your switch, this means you pay your provider directly.
Once your Direct Debit has been set up we do not manage it.
Any changes to payment date, amount you are charged or required changes to bank account details, need to be done direct through the supplier by you.
Both you and your supplier just need to make sure that what you pay every month covers your usage.
What if I have a refund owing to me? You will need to speak to your supplier directly, this is because it is your account, you will need to request this from them.
It is your responsibility to ensure your Direct Debit payments are covering your energy usage.