Suppliers and their agents must meet minimum standards of customer service under Ofgem's Guaranteed Standards, including when they visit customers on their premises. 

If they don’t meet these standards, they must pay customers compensation. Currently regulations set compensation at £30.00 per missed appointment or if an appointment is not kept on time, and £30.00 further if not paid within ten working days.

To get this appointment, contact your supplier directly or get in touch with us, and we can see how we can help.

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