It’s unlikely that your supplier will go out of business. If it does, Ofgem's safety net will make sure you’ll always have an energy supply, and will feel as little change as possible.

Do not worry, your supply will not be interrupted.

Ofgem will ensure that they assign you a SoLR (Supplier of Last Resort) following a competitive process. Your supply will automatically be transferred to the designated supplier along with any debit or credit, and they will put you onto a special ‘deemed’ contract (this means a contract you haven’t chosen). 

Until you’re contacted by the new supplier, sit tight to protect any credit balance you may have. Once the flip has been completed, we will be able to make sure that this is the best supplier and tariff for you and search the market as soon as we have details of your new tariff.

For more information, visit the Ofgem website on their safety net and the Supplier of Last Resort process.

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