We take your kilowatt hour usage figures for a 12 month period, and then compare the rates you're paying with the best rates on the market to find you a deal that suits your needs. The figures we use need to come from a recent bill, which we can get in one of two ways:
1. Connect us to your online energy account (if you don’t have one, we can create one for you) and we’ll download it from there.
2. Upload a bill for us to check (we’ll give you the option to do so).
Bear in mind that if this figure is estimated, our calculations won't be quite as accurate.
We don't compare what you pay monthly for your energy with what you will pay — the amount you pay monthly doesn't directly relate to how much energy you use.
Our calculations always assume that you'll have a settled balance after 12 months.
If you do have an outstanding balance, your supplier may object to you being flipped until that balance is cleared.
As we flip you to better tariffs throughout the year, our algorithm considers more than just savings when determining your best deal. We take your current exit fees into account to ensure you get the greatest long term savings.
When we flip you, you may have to pay exit fees. We calculate your savings with these exit fees included — so the saving figure you see is how much you'll save AFTER the fees are deducted — but the exit fees will be payable separately to your supplier.
Sometimes, there'll be a window period of 40 or more days at the end of your tariff where exit fees won't be charged. This may mean that we won’t flip you immediately if your exit fees are high and it would be better to wait to flip you within the 40 or more day window.
If we've already flipped you to a tariff that has exit fees, and we flip you again further down the line, it'll be because you're saving more money even after the exit fees have been paid.