When a member has gas and electricity, sometimes one supply is transferred before the other, or not at all. There can be a number of reasons for this.

As supplies are transferred separately, often one supply will be sent over before the other. This is a normal part of flipping.

Sometimes, a supplier will object to the transfer of one supply, but not the other. The energy company will let you know if this happens by e-mail, and you will need to contact them directly to resolve this.

Sometimes a supplier will make a mistake in transferring a supply. If this happens, we'll support you and help you resolve the problem.

If you need any support from us during this time, do not hesitate to get in touch with us.

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