Additional Help and Support

Help and support with power cuts, energy saving advice and the priority services register

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9 articles in this collection
Written by Jack Pitt

How to test our App - Android

Written by Jack Pitt
Updated over a week ago

Beta App Known Issues

Bugs and issues found in the beta version of our app

Written by Jack Pitt
Updated over a week ago

How to test our App - Apple

Written by Jack Pitt
Updated over a week ago

What happens when I move house?

What happens to my Flipper account and my gas and electric supplier if I move house.

Written by Jack Pitt
Updated over a week ago

What do I do if I have a power cut?

Advice on what to do if you have a power cut and or an emergency at your property.

Written by Jack Pitt
Updated over a week ago

How to save energy at home?

Energy saving tips. A list of tips and tricks to help you save even more money on your energy bills.

Written by Jack Pitt
Updated over a week ago

What help can I get with the Priority Services Register?

The priority services register is free service provided by suppliers which helps people in need (eg. if you are a pensioner or disabled.)

Written by Jack Pitt
Updated over a week ago

Gas and Electricity Emergency

What to do and who to call in the event of a gas or electric emergency.

Written by Jack Pitt
Updated over a week ago

What is the Priority Services Register (PSR)? Who can be on this? How do I get added?

The Priority Services Register is a scheme whereby members meeting certain criteria can receive additional help form their suppliers.

Written by Jack Pitt
Updated over a week ago