Resolving problems

Extra help and advice on how to resolve any issues with your switch, supplier or billing for your energy.

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15 articles in this collection
Written by Jack Pitt and Coral Isaac

Gas and Electricity Emergency

What to do and who to call in the event of a gas or electric emergency.
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Written by Coral Isaac
Updated over a week ago

What if I am unhappy with my supplier?

We will always do our best to try and help your resolve an issue with your supplier.
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Written by Coral Isaac
Updated over a week ago

What happens when I move house?

What happens to my Flipper account and my gas and electric supplier if I move house.
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Written by Coral Isaac
Updated over a week ago

What if my supplier hasn’t billed me?

What to do if I have been billed incorrectly or my supplier has charged me the wrong amount?
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Written by Coral Isaac
Updated over a week ago

What if my energy supplier goes out of business?

It doesn't happen often, but don't worry - the regulator Ofgem have a great safety net in place to protect people when this happens.
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Written by Coral Isaac
Updated over a week ago

What if my suppliers misses our appointment?

You could be owed compensation if your supplier has missed an appointment.
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Written by Coral Isaac
Updated over a week ago

What can and can’t Flipper do on my behalf?

Flipper will always act on your behalf and in your best interests and will continue to do in accordance with our terms and conditions.
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Written by Coral Isaac
Updated over a week ago

Why has my new supplier and my old supplier both taken a payment?

Sometimes this can happen if the supplier takes an advanced payment.
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Written by Jack Pitt
Updated over a week ago

If I have a problem, should I contact Flipper or my new provider?

If you have any problems with your switch get in touch with us, we're happy and able to help or advise on most issues.
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Written by Jack Pitt
Updated over a week ago

Why have estimated meter readings been used for my final bills?

If you're worried the wrong meter readings have been used for your final bill, let us know, and we'll investigate this for you.
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Written by Jack Pitt
Updated over a week ago

Why has only one of my supplies (electricity/gas) been flipped?

As supplies are transferred separately, often one supply will be sent over before the other. This is a normal part of flipping.
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Written by Jack Pitt
Updated over a week ago

What help can I get with the Priority Services Register?

The priority services register is free service provided by suppliers which helps people in need (eg. if you are a pensioner or disabled.)
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Written by Jack Pitt
Updated over a week ago

What is the Priority Services Register (PSR)? Who can be on this? How do I get added?

The Priority Services Register is a scheme whereby members meeting certain criteria can receive additional help form their suppliers.
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Written by Jack Pitt
Updated over a week ago

If there's a problem with my flip, will my energy supply be cut off?

Don't worry about your energy supply being cut off when you're switching your energy suppliers.
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Written by Jack Pitt
Updated over a week ago

What if my flip is for the wrong address?

If the address details are wrong for your switch, let us know as soon as you can.
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Written by Jack Pitt
Updated over a week ago