First things first

O
11 articles in this collection
Written by Omar Nashashibi and Craig Ede

How do I cancel my Flipper subscription, and what is your refund policy?

O
Written by Omar Nashashibi
Updated over a week ago

How does Flipper work? How is Flipper different from price comparison sites?

Flipper is a switching service that finds your best available energy deal and switches you to it, managing the whole process for you.
Written by Craig Ede
Updated over a week ago

Why do I have to pay a fee to Flipper, and when is this charged?

Charging fees means that we don't need to take commission from suppliers, so you can be sure that we'll always switch you to the best deal.
Written by Craig Ede
Updated over a week ago

Can Flipper switch me if my usage has recently changed, or I’ve just moved/am about to move?

If your usage has recently changed, we'll still be able to switch you but our calculations might not be as accurate.
Written by Craig Ede
Updated over a week ago

Does Flipper support business accounts?

Not at the moment, but we're looking to provide this service very soon. We'll let customers know when it's available.
Written by Craig Ede
Updated over a week ago

Does Flipper take exit fees into account when you switch me?

We calculate your savings with these exit fees included — so the saving figure you see is how much you'll save AFTER the fees are deducted.
Written by Craig Ede
Updated over a week ago

Can I choose how to pay for my energy? Do I pay Flipper, or my energy supplier?

Yes, you can choose to pay either by monthly direct debit or on receipt of your bill. We recommend that our customers pay by direct debit.
Written by Craig Ede
Updated over a week ago

Why do you switch automatically? Can I review the deal first?

Energy tariffs change very quickly, so to avoid missed savings, we switch customers to their best deals when we find them.
Written by Craig Ede
Updated over a week ago

Which suppliers can Flipper switch me to?

We only support suppliers who satisfy our supplier requirements, ensuring we’re able to provide you with the best service possible.
Written by Craig Ede
Updated over a week ago

What tariffs and deals can Flipper switch me to? Can you switch my feed-in tariff?

We can switch our customers to any publically advertised tariff, but there are a few exceptions.
Written by Craig Ede
Updated over a week ago

Can Flipper switch me if I'm a tenant, landlord, or have multiple properties?

Yes, we can. If you have multiple properties you'd like to sign up, get in touch with us and let us know, and we'll sort this out for you.
Written by Craig Ede
Updated over a week ago