Yes.

When we flip you, you may have to pay exit fees. We calculate your savings with these exit fees included — so the saving figure you see is how much you'll save AFTER the fees are deducted — but the exit fees will be payable separately. Sometimes, there'll be a window period of 40 or more days at the end of your tariff where exit fees won't be charged. If we've already flipped you to a tariff that has exit fees, and we flip you again further down the line, it'll be because you're saving more money even after the exit fees have been paid.

As we flip you to better tariffs throughout the year, our algorithm considers more than just savings when determining your best deal. We take your current exit fees into account to ensure you get the greatest long term savings.

There will be occasions where you’re better off waiting until you won’t incur exit fees before we flip you. If this is the case, we’ll let you know and perform your tariff check when you’ll no longer pay any penalties for terminating your contract early.

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