Advice and answers from the Flipper Team

My new deal

8 articles in this collection
Written by Craig Ede

When I'm switched to a new supplier, how do I pay my final bill to my old supplier, claim any money I'm owed (eg. credit), and cancel my previous direct debit?

When your switch is complete, your former supplier will generate a final bill for you based on your current meter readings.
Written by Craig Ede
Updated over a week ago

You've kept me with my old supplier, but moved me to a new tariff. Why have my login details changed?

Our systems generate a proxy e-mail account for new switches, regardless of whether you remain with your existing supplier.
Written by Craig Ede
Updated over a week ago

Why has my direct debit increased, or stayed the same?

If your direct debit has increased, there can be a few reasons for this:
Written by Craig Ede
Updated over a week ago

I'm being charged by my old supplier and my new supplier, or my new supplier has taken an early direct debit, even though I'm not on supply. Why?

Smaller suppliers take an early direct debit payment as an account buffer. This is used as credit on your energy account.
Written by Craig Ede
Updated over a week ago

How do I log in to my online account with my new supplier?

You can access your online account with your supplier by using the details on your Flipper profile under "My Details".
Written by Craig Ede
Updated over a week ago

How do I read my energy meter(s)?

Having trouble reading your energy meter(s)? Don’t worry — here’s a link to a meter reading guide compiled by Citizens Advice:
Written by Craig Ede
Updated over a week ago

Why haven't I heard anything from my new supplier?

If you've not had correspondence from your new supplier, and you feel you should have, contact us and we'll investigate this for you.
Written by Craig Ede
Updated over a week ago

What if I don't like my new provider, or I'm unhappy with my switch?

If you're in the 14 day cooling off period, we'll cancel your switch for you and find you a more suitable deal.
Written by Craig Ede
Updated over a week ago