Flipper is a facilitating service so your contract with your supplier is independent of your contract with us. This means you pay your provider directly. We'll set up a direct debit with any new provider on your behalf when we flip you but we do not manage it once it has been set up. Both you and your supplier just need to make sure that what you pay every month covers your usage.
What if I have a refund owing to me? You will need to speak to your supplier directly, this is because it is your account, you will need to request this from them.
It is your responsibility to ensure your Direct Debit payments are covering your energy usage.