Resolving problems

7 articles in this collection
Written by Craig Ede

If I have a problem, should I contact Flipper or my new provider? (I think something has gone wrong)

If you think something has gone wrong with your switch, contact us as soon as you can — we're able to assist with most problems.
Written by Craig Ede
Updated over a week ago

What can Flipper do to help me resolve problems?

We can use our industry expertise to help you solve most issues that arise quickly and efficiently.
Written by Craig Ede
Updated over a week ago

If there's a problem with my switch, will my energy supply be cut off?

No — your energy supply is regulated by the government, and no part of the switching process can cause your supply to be cut off.
Written by Craig Ede
Updated over a week ago

Why have estimated meter readings been used for my final bills?

Estimated meter readings can be used on final bills when opening/closing readings aren't submitted to the new supplier.
Written by Craig Ede
Updated over a week ago

Why has only one of my supplies (electricity/gas) been switched?

When a customer has gas and electricity, sometimes one supply is transferred before the other, or not at all.
Written by Craig Ede
Updated over a week ago

What if my switch is for the wrong address?

If your switch appears to be for an incorrect address, please get in touch with us straight away.
Written by Craig Ede
Updated over a week ago

Why haven't I received my refund from my old supplier?

Sometimes suppliers can be slow to refund credit balances, so it's always worth getting in touch wth them after about 10 days.
Written by Craig Ede
Updated over a week ago